Refund Policy
At Ascent, our goal is to make sure you are completely satisfied with your purchase and your experience with Ascentprotein.com. Please contact us within 30 days of delivery to return sealed product. For opened product, please contact us within 15 days of delivery.
A replacement will be sent for product that:
- Arrives damaged
- Shipped incorrectly
- Causes an adverse reaction
All other inquires will be handled on a case by case basis and additional limitations may apply.
Please note, all items purchased at a discounted rate are final sales. Only non-discounted items can be refunded.
To begin processing any type of return, please contact our Customer Service Team at customerservice@ascentprotein.com and provide your name, order number, and the reason for returning the product. Our Customer Service team must approve the return prior to shipment. A pre-paid label will be provided to cover the cost of returning any items needed back for review.
